Consumer Participation on Councils and Committees
Mid-State Health Network (MSHN) desires to facilitate meaningful, region-wide consumer involvement by establishing Consumer Representation on MSHN’s Councils and Committees. The role will be to assist MSHN in strengthening and improving the quality of service delivery through review of policies, practices, key metrics related to improved health outcomes, new initiatives, and service availability. Consumer representatives will communicate the greater consumer experience with the aim of advocating for changes which will benefit the needs and interests of all MSHN consumers.
To qualify for participation, the individual must be a primary and/or secondary consumer with a minimum of two years of experience with services through MSHN’s community mental health services programs (CMHSP) and/or substance use disorder services programs (SUDSP). Members will be selected to represent one (or more) groups inclusive of an adult with mental illness, an adult with developmental challenges, an adult with a substance use disorder, a parent/guardian of a child/children with mental illness, and/or a parent/guardian of a child/children with developmental challenges. MSHN provider network employed CMHSP or SUDSP peer specialists may also apply for consideration.
Current Opportunities
Quality Improvement Council
The Quality Improvement Council (QIC) seeks to inform the MSHN region and staff regarding quality improvement matters including but not limited to the development, implementation, and monitoring of the critical incident reporting system (deaths, emergency medical treatment and hospitalizations, etc.), assessment of member experiences, and timely access to and engagement with treatment.
QIC is currently seeking to fill two open consumer representative positions. Applications are due no later than August 31, 2021.
MSHN Customer Service Committee
The Customer Services Committee (CSC) seeks to maintain the regional consumer handbook and to support development, implementation, and monitoring of regional Customer Service requirements including but not limited to grievance complaints and local service appeals standards.
CSC is currently seeking to fill two open consumer representative positions. Applications are due no later than August 31, 2021.
How to apply
Prospective Consumer Representatives may apply for consideration by completing the Consumer Representative Application below and submitting the application to Customerservice@midstatehealthnetwork.org.
Questions
Please contact the MSHN Customer Service and Rights Specialist at 517.657.3011 or toll free at 844.405.3094 with any questions.