SUD Access

SUBSTANCE USE DISORDER ACCESS

MSHN SUD Access is committed to advancing the mission of Mid-State Health Network by facilitating access to high-quality, locally-delivered services for individuals facing substance use disorders. Our goal is to ensure that every individual in need can receive effective and accountable care through the collaboration of our network’s dedicated members. If you are seeking SUD services for residential treatment, recovery housing, or withdrawal management, please call 1-844-405-3095 and one of our Access Specialists will be available to assist you in navigating the options and finding the support that best meets your needs. With a focus on accessibility and community-driven solutions, we work tirelessly to provide comprehensive support, empowering individuals to achieve long-term recovery and well-being.

INFORMATION FOR CONSUMERS

• Access Department Phone Number: 1-844-405-3095
• Contact Information for Access Staff Members
• Customer Services - Please visit MSHN Customer Service page to communicate any concerns related to the MSHN SUD Access Department

INFORMATION FOR PROVIDERS

• SUD Access Frequently Asked Questions (PDF)
• MSHN produces a weekly Constant Contact newsletter which includes important information for its SUD Provider Network:  Sign Up HERE to Receive Weekly Newsletter 

New Training Video Available in REMI System

We are pleased to inform you that the FY25 SUD Access REMI Training video has been uploaded to REMI System. You can find it under the REMI Help section, within the How-To Videos tab. Look for the video titled: 00. FY25 Sud Access REMI Training Video.

Urgent/Emergent Admissions

In circumstances where a provider believes an individual has urgent health and safety needs related to withdrawal management and cannot wait for a same-day callback from the MSHN access center, providers should schedule an admission appointment at an appropriate withdrawal management program to meet the person's needs. The withdrawal management provider should send an email to access@midstatehealthnetwork.org requesting a call back. Only detail protected health information if you have a way to send a secure email, otherwise just note the request for a call back due to an urgent admission.

Recovery Housing Referrals

As of 11/1/2024 the screening for recovery housing services was to move to MSHN Access. In order to assist people in a more efficient manner, MSHN is asking recovery housing providers to continue screening people seeking that service as they have done previously. Providers should send a REMI Message to Access that includes the following:

• Person's name
• Date of Birth
• Any recent treatment reported by the person
• Typical use pattern
• Last date of use
• Proposed admission date (we cannot complete the referral without this information

MSHN staff will review and create a treatment episode with authorization for the date the person is expected to be admitted. REMI messages are secure and protected, so health information can be sent.

Click the envelope next to the 'Home' button in REMI which will open a new window. Select 'Compose a New Message' which will open another new window. Select the icon of 2 people and it will open a drop-down menu for distribution lists.

Select Access and send the requested information. MSHN will respond and notify the provider when/if a treatment episode and authorization are created.

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