Policies - List All
Compliance
- Compliance and Program Integrity (PDF)
- Compliance Line (PDF)
- Compliance Reporting and Investigations (PDF)
- Confidentiality and Notice of Privacy (PDF)
- Consent to Share (PDF)
- Disqualified Providers (PDF
Customer Service
- Advance Directives (PDF)
- Customer/Consumer Service Policy (PDF)
- Customer Handbook (PDF)
- Enrollee Rights (PDF)
- Info Accessibility/Limited English Proficiency (LEP) (PDF)
- Medicaid Enrollee Appeals/Grievances (PDF)
- Recipient Rights for Substance Use Disorder Recipients (PDF)
- Regional Consumer Advisory Council (PDF)
Finance
- Appointed Member Compensation (PDF)
- Cash Management (PDF)
- Cash Management - Advances (PDF)
- Cash Management Budget and Oversight (PDF)
- Cash Management - Cost Settlement (PDF)
- Costing Policy (PDF)
- Financial Management (PDF)
- Fixed Asset Depreciation (PDF)
- Food Purchases (PDF)
- Investment (PDF)
- Procurement (PDF)
- Public Act 2 Dollars Interest Allocation (PDF)
- Risk Management – Internal Service Fund (PDF)
- SUD Treatment – Income Eligibility & Fees (PDF)
- Transfer of CMHSP Care Responsibility (PDF)
- Travel (PDF)
- Use of Public Act 2 Dollars (PDF)
General Management
- Appointed Councils, Committees and Workgroups (PDF)
- Board Governance (PDF)
- Board Member Conduct and Board Meetings Procedure (PDF)
- Board Member Development
- Bylaws Review (PDF)
- CCBHC Recipient Eligibility (PDF)
- CMHSP Application or MDHHS Assignment to MSHN Region (PDF)
- Conflict of Interest Policy (PDF)
- Consent Agenda (PDF)
- Delegation to the Chief Executive Officer & Executive Limitations (PDF)
- Freedom of Information Act (FOIA) Request Policy (PDF)
- General Management (PDF)
- Legislative and Public Policy Advocacy (PDF)
- Monitoring Chief Executive Officer Performance (PDF)
- New Board Member Orientation (PDF)
- Office Closure Policy (PDF)
- Policy and Procedure Development & Approval (PDF)
Human Resources
- Employee Compensation Policy (PDF)
- Performance Evaluation (PDF)
- Personnel Manual (PDF)
- Position Management (PDF)
- Public Health Emergency (PDF)
- Reimbursement Policy for Credentials, Licensure and Memberships (PDF)
- Separation Policy (PDF)
- Succession Planning (PDF)
Information Technology
- Breach Notification Policy (PDF)
- Controlled Access and Least Privilege (PDF)
- Data Encryption (PDF)
- Disaster Recovery (PDF)
- Medicaid Information Management (PDF)
- Record Retention (PDF)
- Removable Media (PDF)
Population Health
Provider Network
- Disclosure of Ownership, Control, and Criminal Convictions (PDF)
- Fiscal Year Contract Monitoring (PDF)
- Provider Network Credentialing/Re-Credentialing (PDF)
- Provider Network Directory - Information Requirements (PDF)
- Provider Network Management (PDF)
- Service Provider Reciprocity (PDF)
- Substance Use Disorder Direct Service Procurement (PDF)
Quality
- Administrative & Retained PIHP Functions Contract Monitoring and Oversight Policy (PDF)
- Assessment of Member Experiences (PDF)
- Behavior Treatment Plans (PDF)
- Critical Incidents (PDF)
- Critical Incidents - SUD Only (PDF)
- External Quality Review (PDF)
- Medicaid Event Verification (PDF)
- Michigan Mission Based Performance Indicator System (PDF)
- Monitoring and Oversight (PDF)
- Performance Improvement (PDF)
- Quality Management (PDF)
- Regional Provider Monitoring and Oversight (PDF)
- Research Policy (PDF)
- Sentinel Events (PDF)
Service Delivery
- 1915(i) SPA Policy (PDF)
- Autism Spectrum Disorder Benefit (PDF)
- Behavioral Health Recovery Oriented System of Care (PDF)
- Children's Home and Community Based Services Waiver (PDF)
- Community-Based Dependent Living Placement (PDF)
- Conflict Free Case Management (PDF)
- Cultural Competency Policy (PDF)
- Electroconvulsive Therapy (PDF)
- Emergency Services Poststabilization (PDF)
- Evidence-Based Practices (PDF)
- Habilitation Supports Waiver Policy (PDF)
- Home and Community Based Services Compliance Monitoring (PDF)
- Indian Health Services/Tribally-Operated Facility/Urban Indian Clinic Services(I/T/U) (PDF)
- Inpatient Psychiatric Hospitalization Standards (PDF)
- Out-of-State Placements (PDF)
- Person-Family Centered Plan of Service (PDF)
- Serious Emotional Disturbance Waiver (PDF)
- Service Philosophy & Treatment (PDF)
- Standardized Assessment (PDF)
- SUD Services-Medication for Opioid Use Disorder Inclusion (PDF)
- SUD Services Out of Region Coverage (PDF)
- SUD Services-Women’s Specialty Services (PDF)
- Telemedicine (PDF)
- Trauma Informed Systems of Care (PDF)
Utilization Management
- Access System (PDF)
- Level of Care System (PDF)
- Retrospective Sample Review - Acute Care Services (PDF)
- Utilization Management Policy (PDF)