Satisfaction Surveys
The Mid-State Health Network Quality Assessment and Performance Improvement Program, as required by the Michigan Department of Health and Human Services (MDHHS), administers a satisfaction survey to a representative group of individuals served on an annual basis. MSHN, in collaboration with the Community Mental Health Services Programs (CMHSPs) and their contracted providers, along with MSHN’s Substance Use Disorder Treatment Providers (SUDTP) utilize the Mental Health Statistics Improvement Program (MHSIP) to survey adults experiencing a mental illness and/or intellectual and developmental disability or substance use disorder, and the Youth Satisfaction Survey (YSS) survey tool for children/families. These surveys obtain feedback related to the perception of care for a representative sample of individuals served within the MSHN region to highlight the areas that providers are excelling and to identify improvement opportunities for future growth. The most recent survey analysis can be found below: