How to Access Services
ACCESS TO SUBSTANCE USE DISORDER SERVICES
MSHN SUD Access is committed to advancing the mission of Mid-State Health Network by facilitating access to high-quality, locally-delivered services for individuals facing substance use disorders. Our goal is to ensure that every individual in need can receive effective and accountable care through the collaboration of our network’s dedicated members. If you are seeking SUD services for residential treatment, recovery housing, or withdrawal management, please call 1-844-405-3095 and one of our Access Specialists will be available to assist you in navigating the options and finding the support that best meets your needs. With a focus on accessibility and community-driven solutions, we work tirelessly to provide comprehensive support, empowering individuals to achieve long-term recovery and well-being.
More information about how to access services is available here: SUD Access - Mid-State Health Network
ACCESS TO MENTAL HEALTH SERVICES
MSHN delegates access to mental health services to the local community mental health authority for the assigned county. Please contact the Community Mental Health Service Program for access to services, located here.
For a complete list of providers, visit the Provider Directory - Mid-State Health Network
Member Handbook
The Consumer Services Handbook is provided to beneficiaries when they first come to service and then annually at the time of person-centered planning. The handbook contains, at a minimum, the below information, provided in both English and Spanish. Follow this link to access the member handbook.
*Confidentiality and family access to information
*Coordination of care
*Emergency and after-hours access to services
*Grievance and appeal
*Language accessibility/accommodation
*Payment for services
*Person-centered planning
*Recipient rights
*Recovery
*Service array, eligibility, medical necessity, & choice of providers in network
*Service authorization
*Access process
*Access to out-of-network services