Newsletter April 2022

Organizational Updates

Amanda Ittner, MBA
Deputy Director

Welcome to MSHN’s new team member

MSHN is pleased to announce that Jill Woodworth-Lackie has accepted the position of Waiver Assistant effective,
April 4, 2022. Jill comes to us with many years of experience working as the Site Lead and Referral Specialist at
Capital Internal Medicine Associates.
Ron Meyer has accepted the transfer from the Waiver Coordinator position to the Information Technology
Department to fulfill the role of the Data and Report Coordinator effective March 21, 2022.
Please join me in welcoming Jill and congratulating Ron on his new position.
Mid-State Health Network is still looking for qualified candidates to fill the Office Assistant and Waiver Coordinator
positions. Job Descriptions are located on MSHN’s website at:
To apply, please send cover letter and resume to

MDHHS Issues 2021 External Quality Review Report on PIHPs

Michigan Department of Health and Human Services (MDHHS) contracted with Health Services Advisory Group,
Inc. (HSAG) as its External Quality Review organization (as required by Managed Care Rules) to conduct annual
assessments consistent with Centers for Medicare & Medicaid Service requirements.
MSHN, along with the other nine PIHPs, received reviews in three areas: Validation of Performance Improvement
Projects (PIP), Performance Measure Validation (PMV), and Compliance. The report provides a summary of the
performance across all 10 PIHPs. The report includes details regarding each PIHPs performance, strengths,
weaknesses, and recommendations. In addition, it also includes state-wide recommendations for consideration by
MSHN results as compared to other PIHPs indicate the following:
PIP: 100% Met Compliance (one of 2 PIHPs receiving 100%)
PMV: Received best performing in Medicaid Recipients receiving services at 7.8%; with 9 of the other 10
measures meeting state benchmarks.
Compliance: Score of 85% compliance, exceeding the overall PIHP score of 83% and was the 3rd highest.
The full report can be found on our MSHN website at: EQR and on
MDHHS website at: EQR.
For further information or questions, please contact Amanda at