Customer Service

• Policy: Advance Directives (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)

• Policy: Customer/Consumer Service Policy (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer Handbook (PDF)

• Policy: Customer Handbook (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)

• Policy: Enrollee Rights (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)

• Policy: Info Accessibility/Limited English Proficiency (LEP) (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)

• Policy: Medicaid Enrollee Appeals/Grievances (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)

• Policy: Recipient Rights for Substance Use Disorder Recipients
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)

• Policy: Regional Consumer Advisory Council (PDF)
• Review Date: 07.02.2024
• Related Policies: Customer/Consumer Service Policy (PDF)